Help and FAQs



  My Account

 Can I trust ZOMEi?
Of course, you can! ZOMEi sales photographic equipment on several famous online shopping websites, such as Amazon, Ebay, AliExpress, Gearbest and so on.
 
● Do I need an account to place orders at ZOMEi?
You do not need to register to place orders; you can check out as a guest.
 
● Should I create an account on the ZOMEi website?
You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features of our website are only available if have registered.
 
● What do I do if I have forgotten my password?
To reset your password, simply select "Forgot your password?" from the login page and enter your email address. ZOMEi will email you a request to reset your password. If you are still confused, please contact us at zomei@zomei.com.

 

  Order

 Do I have to pay other charges on my order?
We do not charge our customers with any additional fees or taxes. However, you may still have to pay the following ones:
- Bank transfer charges;
- PayPal recharging fees;
- Customs and import duties;
- VAT;
If you are a drop-shipper or wholesaler, please ensure that you are abiding by the tax regulations for selling our products in other countries.
You are also liable for any import duties or taxes incurred during the return process.
 
 What is a pre-order?
A pre-order is an order you can make for a new item before it is in stock and available for delivery. When you place a pre-order on ZOMEi website, we will not charge the full purchase price to your credit card until your item is ready for delivery.
 
 Can I get a discount for my order?
Our website have a complete discount system, according to different order amount, you will enjoy different discount.
 
 Can I change my order?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
 
 How do I cancel my order?
If the order payment status is “Pending”, you can contact us to help you to change it to “Cancelled”.
If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.
If the order has already been sent out, we cannot help you to cancel the order. You may choose to send back the unopened products after you've received it. Note that you will pay the shipping fee in both sides.
 
 How to check my order if I don’t register in ZOMEi store?
When you order the item, you will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. If you dont receive it, please contact us at zomei@zomei.com.

 

  Shipment

 How much does shipping cost?
The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout.
1. Ensure to have selected the correct delivery country in the “Ship to” field on the top of each page;
2. Select a warehouse;
3. Choose a shipping method;
4. An estimate of the shipping fees will be shown at checkout.
 
● When will I receive my order and how can I track it?
When you
order the item, you will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.


● Do you ship internationally?
Yep -- we sure do! Currently, we ship to US, European countries,
Australia, Canada and Asia. We are unable to offer free shipping on some locations that our warehouse can’t cover, and the price of shipping depends on what you order and where it’s going.

● What should I do if I don’t receive my parcel or the items I received with defects or damage?
After shipment you will get a tracking number, it can help you track till get it. In addition, if there are something damage or with defects, please don’t worry. Just please provide the pictures, we will give you corresponding compensation.


 What shipping method does ZOMEi use?
We will ship the item from our nearest warehouse according to your address. If it is lack of the inventory, we will ship it from China. If your location is not covered by our warehouse, we will ship it by DHL Express.


● What should I do if I received an incorrect item?
1. Please take some pictures and contact us about your order number and product details. Our Customer Service team will respond to you within 24 hours.
2. Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available). We will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.

 

  Returns & Warranty

 What should I do if the manual is missed?
Our website will be uploaded all products’ manuals. You can search the product at first. Then download it. Note that only registered customers can download manuals.

 

 How do I return or exchange my order?
Please read Return and Repair policy carefully.

 Your stuff is same as the pictures we see on the website?
All of our products are as you seen on our website.

 

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